This Privacy Policy describes how Sentinel Ocean Systems (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you visit or make a purchase from Sentinel Ocean Systems (the “Site”).

Company Details:
Sentinel Ocean Systems Ltd
63-65 Heworth road, York, YO31 0AA
United Kingdom

We are committed to protecting your privacy and complying with applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance (PDPO), EU General Data Protection Regulation (GDPR), Australian Privacy Act, and U.S. state laws such as the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

1.1 Information You Provide

When you place an order or interact with us, we may collect:

• • Full name
  • Email address
  • Billing and shipping address
  • Phone number

1.2 Payment Information

Payments are processed securely through third-party payment providers.
We do not store full credit card or payment details.

1.3 Automatically Collected Information

When you access the Site, we may automatically collect:

• • IP address
  • Device and browser type
  • Pages visited and interactions
  • Referral URLs

1.4 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• • Operate and secure the Site
  • Analyze traffic and usage
  • Personalise content and advertising

2. How We Use Your Information

We use your personal data to:

• Process and fulfill orders
• Provide customer service and support
• Process transactions and prevent fraud
• Improve website functionality and user experience
• Send marketing communications (with your consent)
• Analyze usage trends and performance
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the EEA/UK, we rely on:

• Contractual necessity – to fulfill your orders
• Consent – for marketing communications and non-essential cookies
• Legitimate interests – to improve services, prevent fraud, and secure our Site
• Legal obligations – to comply with laws and regulations

4. Sharing of Personal Data

We do not sell personal data.

We may share your personal data with:

4.1 Service Providers

• • Payment processors
  • Shipping and logistics providers
  • IT and hosting providers
  • Analytics and marketing service providers

These third parties process data only as necessary and are contractually required to protect it.

4.2 Legal Obligations

We may disclose personal data if necessary to:

• • Comply with legal requirements
  • Enforce our terms and policies
  • Protect rights, property, or safety

5. Sale and “Sharing” of Personal Data (California Law)

We do not sell personal data for monetary compensation.

However, certain disclosures (e.g., for targeted advertising) may be considered “sharing” under California law.

California Residents Have the Right To:

• Opt out of the sale or sharing of personal data
• Request access to collected data
• Request deletion of personal data

To exercise these rights, contact:

Please complete the Contact Us form.

We will not discriminate against you for exercising your rights.

6. International Data Transfers

As a global business, your personal data may be transferred to and processed in countries outside your jurisdiction.

Where required, we implement safeguards such as:

• Standard Contractual Clauses (SCCs)
• Technical and organisational security measures

7. Data Retention

We retain personal data only as long as necessary:

• Order data: up to 7 years (legal and tax obligations)
• Marketing data: until consent is withdrawn or after 24 months of inactivity
• Analytics and cookie data: up to 24 months

We may retain data longer if required by law or for dispute resolution.

8. Your Rights

8.1 General Rights

You have the right to:

• • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time

8.2 Data Portability

You may request a copy of your personal data in a structured format.

8.3 Complaints

You have the right to lodge a complaint with your local data protection authority.

8.4 Exercising Your Rights

To make a request, contact:

Please complete the Contact Us form.

We will respond within 30 days and may verify your identity.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze usage.

Types of Cookies:

• Essential cookies: Required for site functionality
• Analytics cookies: Help us understand Site usage
• Marketing cookies: Used for advertising and personalization

Your Choices

Where required by law, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Manage preferences

You can also modify cookie settings in your browser.

We do not currently respond to “Do Not Track” signals.

10. Data Security

We implement appropriate safeguards to protect your data, including:

• Encryption (SSL)
• Secure servers and infrastructure
• Restricted access to personal data
• Ongoing monitoring and security measures

11. Data Breaches

In the event of a data breach, we will:

• Notify affected individuals where required
• Notify regulatory authorities when legally required
• Take immediate action to mitigate risks

12. Children’s Privacy

Our Site is not intended for individuals under the age of 16.

We do not knowingly collect personal data from children. If such data is identified, it will be deleted.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated Effective Date.
Your continued use of the Site indicates acceptance of the updated Policy.

14. Contact Information

For any questions or requests regarding this Privacy Policy:

Sentinel Ocean Systems LTD

United Kingdom
Please complete the Contact Us form.