This Shipping & Returns Policy outlines how Sentinel Ocean Systems LTD (“we”, “us”, or “our”) handles the shipment and return of products purchased through our website.

1. Shipping Policy

1.1 Shipping Locations

We ship globally and fulfil orders through a combination of central and regional logistics partners:
• Global Orders (excluding USA & Australia/New Zealand):
Orders are shipped internationally from our central warehouse.
• USA Orders:
Fulfilled and delivered by our local USA partner.
• Australia & New Zealand Orders:
Fulfilled and delivered by our regional partner in Australia/New Zealand.

This localised approach helps improve delivery times and service reliability.

1.2 Processing Times

Orders are processed within a reasonable timeframe following confirmation and payment. Processing times may vary depending on:
• Product availability
• Order volume
• Regional fulfilment location

1.3 Delivery Times

Delivery times will vary depending on:
• Destination country
• Shipping method
• Customs clearance (if applicable)
Estimated delivery timeframes are provided at checkout where possible but are not guaranteed.

1.4 Shipping Costs

Shipping costs are calculated at checkout and depend on:
• Order size and weight
• Delivery destination
• Selected shipping method
Any applicable import duties, taxes, or customs fees are the responsibility of the customer unless stated otherwise.

1.5 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to:
• Incorrect address details
• Customs clearance delays
• Carrier-related issues outside our control

2. Returns Policy

2.1 Return Eligibility

You may return a product if it does not meet your requirements, provided that:
• The product is unused
• The product is in resalable condition
• The return request is made within a reasonable time after delivery

2.2 Return Shipping Costs

• Returns are accepted at your own cost
• You are responsible for arranging and paying for return shipping
We recommend using a tracked and insured shipping service, as we are not responsible for items lost in transit.

2.3 Refunds

Once the returned product is received and inspected:
• A refund will be issued for the product cost only
• Original shipping costs are non-refundable
Refunds will be processed via the original payment method within a reasonable timeframe.

2.4 Non-Returnable Items

We may refuse returns if:
• The product has been used, damaged, or altered
• The product is not in a resalable condition
• The return does not comply with this policy

3. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, or incorrect, please contact us.
We will assess the issue and provide appropriate support, which may include replacement or refund in accordance with applicable laws.

4. General Conditions

• This policy should be read alongside our Terms of Service and other applicable policies
• We reserve the right to update this policy at any time
• Continued use of our services constitutes acceptance of any changes